Black Horse Finance Existing Customer

Being a Black Horse Finance existing customer likely means you've already navigated the application process, secured financing for a vehicle (typically a car, motorcycle, or van), and are now in the repayment phase. Your experience at this stage will depend largely on your individual circumstances and how well you manage your account.

Key Aspects of Being an Existing Customer:

Account Management:

Black Horse Finance typically provides several options for managing your account. These usually include an online portal or mobile app where you can view your balance, payment history, upcoming payments, and make changes to your payment method. Keeping track of your account online is crucial for staying informed and avoiding any surprises. You can also contact their customer service team through phone or email for any assistance you might need.

Repayments:

The most significant aspect of being an existing customer is making timely repayments. Setting up a direct debit is highly recommended to ensure you don't miss payments. Missed payments can result in late fees, negatively impact your credit score, and potentially lead to vehicle repossession in severe cases. If you foresee any difficulties in making a payment, it's imperative to contact Black Horse Finance as early as possible to discuss potential options. They might be able to offer temporary arrangements like a payment holiday, but this is usually subject to terms and conditions.

Customer Service:

Accessing their customer service is essential for any queries or concerns. You might need to contact them for address changes, updating payment details, or resolving disputes. The quality of customer service can vary; some customers report positive experiences, while others have encountered difficulties. Documenting your communication with Black Horse Finance, including dates, times, and names of representatives, is always a good practice.

Optional Products & Services:

During the initial financing process, and potentially even during your repayment period, you might be offered additional products and services, such as payment protection insurance or warranty extensions. Carefully evaluate the value and necessity of these add-ons before committing. Ensure you understand the terms and conditions, including any exclusions or limitations.

End of Agreement:

As you approach the end of your finance agreement, it’s wise to start thinking about your options. You can usually choose to purchase the vehicle outright by paying the final payment, refinance the remaining balance, or trade it in for a new vehicle and start a new finance agreement. Black Horse Finance will typically contact you before the end of your agreement to discuss these options.

Things to Consider:

• Regularly check your credit report: Ensure your payments are being reported correctly to credit reference agencies.
• Review your finance agreement: Familiarize yourself with the terms and conditions, especially regarding early settlement charges or other fees.
• Stay proactive: Address any concerns or issues promptly to prevent them from escalating.

Ultimately, being a Black Horse Finance existing customer means managing your finance agreement responsibly, staying informed about your account, and communicating proactively with the company if needed. By doing so, you can ensure a smooth and positive experience throughout the repayment period.